We aim to dispatch all orders as quickly as possible so you can enjoy your SHADES underwear without unnecessary waiting. Delivery times within Denmark typically range from 1–3 business days, depending on the selected shipping method and destination.

Once your order has been shipped, you will receive a confirmation email with tracking information, allowing you to follow your parcel every step of the way. We work with trusted delivery partners to ensure your order arrives safely and efficiently. During busy periods, such as holidays or promotional campaigns, delivery times may be slightly longer, but we always strive to keep customers informed throughout the process.

Shipping options and promotional offers may vary throughout the year. Any current free shipping thresholds or delivery promotions will be clearly displayed at checkout before you complete your purchase.

Our goal is to provide a smooth and transparent shopping experience, with no hidden costs. Whether you’re purchasing a single pair or building your collection of skin tone underwear, you’ll always be able to review the available delivery methods, estimated shipping times, and associated costs before placing your order.

We want you to feel confident when shopping with SHADES. If the fit isn’t quite right, you may return eligible items in accordance with our return policy and Danish consumer regulations.

For hygiene reasons, returned underwear must be unworn, unwashed, and in its original condition with all tags and packaging intact. We recommend checking our size guide before ordering to help you find your ideal fit. If you have questions about sizing, our customer service team is always happy to assist before you place your order.

Because underwear is an intimate product, hygiene and customer safety are our highest priorities. For this reason, underwear that has been worn, washed, or used cannot be returned or resold.

This policy helps ensure that every customer receives a brand-new product in perfect condition. If you wish to make a return, please keep the item unworn and in its original packaging until you have decided whether to keep it. We encourage customers to review sizing information carefully before opening and using their products.

Starting a return is simple. Contact our customer service team or follow the return instructions provided with your order. We will guide you through the process and provide the information needed to return eligible items.

To help us process your return as quickly as possible, please include your order number and ensure the products meet the return requirements outlined in our policy. Once your return has been received and approved, any applicable refund will be processed using the original payment method.

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery. Including your order number and photos of the item can help us resolve the issue more quickly.

At SHADES, we are committed to delivering premium-quality underwear and excellent customer service. We will review the situation promptly and work with you to find the most appropriate solution, whether that involves a replacement, exchange, or refund in accordance with applicable consumer rights and our store policies.